Equinix Promotes Tara Risser to President, Americas
- Risser succeeds
Jon Lin, who served as President, Americassince 2019 and was appointed EVP & GM, Data Center Services earlier this year, managing the Equinix Data Center Services portfolio and its market-leading interconnected colocation franchise.
- Risser has held various roles since joining
Equinixin 2015, most recently as Senior Vice President, Global Customer Care and Experience. In this role, she broadened the organization from reactive support to proactive customer engagement to better meet customers' accelerating digital transformation requirements. This included optimizing success and support teams and spearheading system enhancements across the entire customer journey to ensure customers are able to more easily and effectively leverage Equinix'sdigital infrastructure services. As a result, customer satisfaction, as measured by NPS, has increased progressively, reaching an all-time annual high in 2021.
- Before being promoted to lead the Global Customer Care and Experience organization, Risser served in multiple leadership roles within the Customer Care organization, including Vice President, Global Customer Success Management; Vice President, Americas Customer Success Management; and Senior Director, Customer Success Management. During this time,
Equinixexperienced unprecedented growth and expansion, driving Risser's decision to globalize the organization to be more responsive to customer needs and provide a more seamless customer experience.
- Prior to
Equinix, Risser served in a variety of roles over her 14 years at Level 3 Communications, including leadership positions in Sales Effectiveness, Integration, Sales Engineering and Customer Care. Her tenure included managing several complex acquisition integrations, increasing the productivity of the sales organization and implementing an improved quote-to-cash environment that captured revenue more quickly.
- As a champion of diversity and inclusion, Risser is deeply engaged in efforts both within
Equinixand externally, including serving as a board member for Shadhika, a not-for-profit organization dedicated to gender equality in India.
Karl Strohmeyer, Chief Customer and Revenue Officer, Equinix
"Tara is a proven leader who is committed to advancing our legacy of exceptional service and keeping our customers at the heart of everything we do. Her deep understanding of the customer journey to digital transformation positions her well to lead our
Americasregion, which has grown significantly in the past two years. I am confident that Tara's growth mindset and strategic vision will enable Equinixto build on our tremendous success in our largest global region." Tara Risser, President, Americas
"I look forward to working with our exceptional
Americasteam as we continue to strengthen our market-leading position as the world's digital infrastructure company. It is an important time as customers seek to benefit from the Equinixvalue proposition in the most efficient ways for their needs—through both physical data center colocation and interconnection, as well as new virtual and digital services. I am excited to be in this regional leadership position during this important time for our customers as Equinixcontinues to advance its critical role—including significant expansions in Canada, Mexico, and soon to include Chile—in the digital infrastructure of today's businesses."
This press release contains forward-looking statements that involve risks and uncertainties. Actual results may differ materially from expectations discussed in such forward-looking statements. Factors that might cause such differences include, but are not limited to, the challenges of acquiring, operating and constructing IBX® data centers and developing, deploying and delivering
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